FAQs

Q?

Free products vs Paid for products

A.

What are the differences? Simply put the free products will give you some of the abilities of the paid for product but not all of the services that they offer.  The free products are meant to act as a taste of what you can have. They are made free so that they can lead to sales, or they are made free by packaging software that you don't need with it. However with that extra software, you just need to customize the software installation to avoid getting it. There is a negative to the free software. Generally it's the lack of support options or if there are options, they usually are set to the longest response times.

There are benefits of getting the paid for versions of the software though. The benefits of the paid for software do outweigh the costs most of the times. Buying any software gives you access to support if there wasn't any prior. Also it gives access all the features of the software for that version type.

On the note of paid for products, there are different versions usually allowing you access to different levels of the software. Such as multiple installation points for simultaneous usage. Better support service. Also different features that may still be locked between the versions. Not every program is like this, but some are.

Q?

Virus Protection?

A.

The most common question is do I need virus protection. We advise that you should have an internet security product instead of just virus protection. More often than not, the most common reason why a computer is affected by a virus is because it lacks the protection necessary.

While yes there are a variety of products out there including the built in one that is in Windows. It is advised that you have at a minimum a third party antivirus product like Norton Antivirus, AVG Antivirus, Kaspersky Antivirus, Trend Micro Antivirus, etc.

The biggest reason to have that type of a product is because viruses can be brought into the computer by installation of software that the user needs and was brought in by a questionable source. But also by going to a website that has been infected by some type of an intrusion on the website.

Q?

Virus vs Malware?

A.

Often Malware and Viruses are coined in the same terminology. Malware by it's name is malignant software. It can be considered more of an annoyance and generally is ignored until it becomes too bothersome. However what it does is similar in nature to a computer virus. It can redirect webpages, phish information from your computer or just cause the machine itself to be slow.

However malware can be a precursor to a virus. In that malware can be used to get a person to download and install a virus. Often seen as a popup window or bubble stating something along the lines of "You have a virus, please click here to remove it." In cases like that the best thing to do is to do nothing with the program. I would suggest taking a picture of it and sending to myself if you have questions or doubts.

Q?

How do I know I have a virus?

A.

Well some times there is no clear indicator that there is a virus. Other times there are indicators. To really figure out that you have one, you need to compare how the system was acting/behaving prior its current behavior. For example, if the computer was fast and all of the sudden it's slow, then there could be an indicator that there is a virus. Also if for example you've lost total control of the system shortly after clicking something and can't regain control then there is an indicator of a virus.